Returns & Exchanges

Exchange Policy

If you wish to exchange or upgrade to other products of the same value or higher value, please contact us within 30 days of receiving your product. For exchanges, we will cover the cost of return shipping as well as the shipping cost of the new item. For a higher value upgrade, you will need to cover the price difference. You are eligible for one free exchange only and it will be final sale.

Lastly, we will ship the new item once we receive the original item back and is inspected by our returns team. Usually takes 1-3 weeks depending on item.

If you need the exchange item sooner you can always return the item you don't want and place a new order which usually ships within 2 business days. 

Price Match: We will only price match if the order was done within 7 days from the new price.

 

Return Policy

At Organic Textiles, we value your happiness and satisfaction. If you are not completely satisfied with your product, you can return it to us within 30 days of receiving it as long as it is in new condition.

 *Note for orders that used SAVE100 promo code. Any item returned will be refunded at original price showing on website at time of return.

 

Replacement Policy

If you received a defective or damaged item, simply contact us within 7 days of delivery. Please have photos of the defective/damaged area ready. After reviewing your case we will either send you a replacement for the part damaged or send you a full replacement.

 

Return Address:

Organic Textiles
1910 E Warner Ave Suite A
Santa Ana, CA 92705 US